How to order a product?
- Add the selected product to the cart;
- Fill in your details;
- Wait, the administrator will contact you;
How long can I wait for a purchase?
- Model production from 2-7 days;
- Delivery 7-14 days;
- The administrator will answer all your questions based on your order;
How do you pay?
- 100% payment for the order + delivery;
- The administrator will help you choose the most comfortable payment terms:
- Sberbank, Alfa Bank card;
- We accept money for our personalized cards in Russian banks.
If you have any problems, you can contact the police and the court. Naturally, this is not in our interests.
- After sending the parcel, we will send you a photo of the receipt with a tracking number, by which you can track the location of your parcel at any time, until you receive it in your hands;
- We have meticulous quality control. If a defect is found, the manufacturer, at our request, will re-manufacture the product. However, we will not hide, there were cases when, unfortunately, some defects were discovered after the customer received the order. In all these cases, we sent, at our own expense, a new product;
- Pay attention to our group VK - we regularly publish photos of our clients' orders. Groups of dubious sellers look different - posts there are very rare and there have been no updates for a long time;
- We work honestly, always in touch and open to dialogue;
Can I change the model or come up with something of my own ?;
- We can make almost any product from python skin;
- We can also change the size, color, etc. in the already liked model;
- You will have the opportunity to discuss with the administrator what interests you. We, in turn, will talk to the craftsmen, find out the possibility and calculate the cost of the product. As a rule, just 1-2 photos (taken from the Internet) are enough to stitch what you need;
- Please contact for any non-standard orders. Almost everything can be made in our production facility in Bali;
How much will the delivery cost?
This will depend on the weight. The administrator will calculate the exact cost and give recommendations on how to save on delivery.
How and where will I receive my parcel?
We send parcels by EMS - this is an international courier service that works all over the world (similar to DHL, but more economical).
Therefore, the courier will call you and bring the parcel to the specified address, that is, he will give it to you directly in your hands.
TERMS AND CONDITIONS FOR RETURNING GOODS:
It's easy to return a product!
Full satisfaction guarantee with 7 days of purchase.
* In the event that additional taxes and duties are required upon receipt of the return, this amount will be deducted from the refundable value of the goods.
In order for your return to be accepted, items must be returned new, unused, in their original packaging, with spare parts and accessories included. "New and unused" means free from scratches, marks, stains and other marks of wear / use; with labels or boxes; without resizing or making any other modifications. Returned items with traces of wear or use will not be accepted for return.
Returned DANDY LAB merchandise will be shipped at your expense.
FREE GIFTS TO PURCHASE
Free Purchase Gifts must be returned with the returned purchase in order for the return to be accepted for a refund. If you decide to return your purchase for an exchange, you can keep a Free Gift for yourself.
SPECIAL ORDERS, PRODUCTS ON ORDER
Special orders cannot be returned or exchanged. Custom-made items are special orders.
Items purchased at a discount of 20% or more from the original price can be returned for exchange only. In this case, it is impossible to receive a refund for the value of the goods.
DAMAGED OR DEFECTIVE GOODS
If you receive a damaged or defective item, please contact us immediately (within 48 hours upon receipt). Provide the track number of your order indicated in the order confirmation letter. We will also need your contact phone number and e-mail address. DANDY LAB will do everything in our power to replace this item as soon as possible. If there is damage to the package, please refuse to receive it and contact us immediately.
All items returned in accordance with the stated policies are eligible for a refund. If you choose to have a refund, the full item price (excluding shipping costs) will be refunded when DANDY LAB receives and processes your return. It usually takes 7-14 business days to process a return after the package has been delivered. You can trace the return status. We will send a notification to your email address when the refund has been credited to your credit card. The timing of the appearance of the amount on the balance sheet depends on the operating system of the company that issued your credit card. The refundable amount may appear on your balance after one or two billing cycles.
You may return an item shipped to you for exchange within 14 days of receiving your original order. Please note that for repeated returns we do not guarantee refunds, only exchanges. It is possible to charge a surcharge for delivery.